Coffee Specialist – Boutique Sales & Service

About the role

As a Coffee Specialist you will be the face of the Nespresso brand in a boutique environment, welcoming customers, advising them on premium coffee products and services, and ensuring an exceptional in‑store experience.

Key responsibilities

• Maintain the boutique’s appearance according to company standards, ensuring displays are well‑ordered and fully stocked.
• Welcome customers, identify their needs and provide tailored advice on coffee, machines and accessories.
• Introduce Club members to coffee tasting, fostering curiosity about the full product range.
• Perform initial analysis of reported machine breakdowns and guide customers toward after‑sales support.
• Drive sales through upselling and cross‑selling, aiming to meet individual and boutique targets.
• Handle cash and card transactions, reconcile tills, and ensure accurate accounting entries.
• Register new customers, open accounts, and keep the customer database up‑to‑date.

Required profile

• At least secondary school education.
• 1‑2 years of professional experience in direct customer sales of premium products.
• Proven success as a Coffee Specialist or similar retail role.
• Comfortable with upselling, cross‑selling and achieving sales targets.

Required skills

• Proficiency in Excel for cash‑till management and reporting.