Call Quality Evaluator
Jobs for Humanity · Beirut
Job description
About the role
We are seeking a detail‑oriented Call Quality Evaluator to join our Customer Solutions team in Beirut. You will monitor and evaluate customer calls, ensuring they meet our quality standards and help drive continuous service improvement.
Key responsibilities
- Evaluate and score customer calls based on quality standards.
- Analyze call recordings and identify areas for improvement.
- Prepare quality reports and provide constructive feedback.
Required profile
- Bachelor’s degree in Business, Communications, or a related field.
- Strong analytical and listening skills.
- High attention to detail and objective judgment.
- Languages: Arabic – native, English – upper‑intermediate, French – a plus (not required).
What we offer
- Salary: $700–$750 plus performance‑based bonus.
- Corporate meals provided.
- 28 days paid annual leave.
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Published 2 hours ago
Expires 1 month from now
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Jobs for Humanity
Beirut
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