Call Center Representative - Customer Service

About the role

A call center service dedicated to providing customer support for U.S.-based small businesses is looking for enthusiastic and dedicated Call Center Representatives. You will handle inbound calls, manage appointments and provide outstanding customer support.

Key responsibilities

• Answer incoming calls and assist customers with their inquiries
• Schedule appointments and manage bookings using the Booksy app
• Provide accurate information about services and promotions
• Handle customer complaints and resolve issues efficiently
• Maintain detailed and accurate records of customer interactions

Required profile

• Fluency in English (mandatory); knowledge of Arabic is a plus
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Required skills

• Proficiency in using computer systems and software applications
• Use of the Booksy app for scheduling

What we offer

• Competitive salary and performance-based incentives
• Flexible working hours with the option for remote work
• Comprehensive training and ongoing support
• Career advancement opportunities