Account Manager – Healthcare AI Solutions

About the role

LeadRx is looking for an Account Manager to own clinic accounts from onboarding through ongoing growth. You will ensure inquiries are answered quickly, conversations turn into bookings, patients attend appointments, and clinics effectively manage their pipelines.

Key responsibilities

• Take over accounts after sales, conduct onboarding calls, and gather all necessary service and booking information.
• Set up communication channels, train AI agents in Arabic and English, and verify calendar integrations before launch.
• Monitor performance closely during the first two weeks, reviewing conversations, booking flows, and escalation processes.
• Lead weekly client calls, analyse reply, booking, show‑up, and pipeline metrics, and address bottlenecks.
• Run broadcast campaigns, maintain client health scores, and escalate problem accounts promptly.
• Review AI agent conversations weekly for accuracy, tone, and hand‑over quality, flagging items for retraining.
• Coach clinic teams on system usage, CRM updates, and best practices.

Required profile

• Fluent in Arabic and English, both written and spoken.
• Strong analytical mindset to interpret pipeline data and identify issues.
• Excellent communication skills for client interaction and internal coordination.

Required skills

What we offer

• Full‑time, on‑site position in Beirut.
• Opportunity to work with cutting‑edge AI sales automation in the healthcare sector.