Software Support Specialist (POS Systems)

About the role

We are looking for a skilled, customer‑focused Software Support Specialist to provide technical assistance for our restaurant and retail point‑of‑sale (POS) system. You will help users resolve issues, guide them through system functionality, and ensure a smooth experience that supports their business operations.

Key responsibilities

• Deliver technical support via phone, email and in‑person.
• Diagnose and resolve software problems related to the POS system.
• Assist customers with system setup, configuration and user management.
• Guide users through POS functionality and troubleshoot related issues.
• Maintain accurate records of interactions and solutions in the ticketing system.
• Contribute to support documentation and knowledge‑base articles.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field, or equivalent experience.
• Minimum 2 years of experience in software or technical support, preferably with restaurant or retail POS systems.
• Strong customer‑service orientation and ability to communicate clearly.

Required skills

• POS software and hardware configuration and troubleshooting.
• Cloud‑based POS solutions and third‑party integrations.
• Network infrastructure fundamentals and troubleshooting principles.