Call Center Representative

About the role

The Call Center Representative will be the first point of contact for customers, handling both inbound and outbound calls. You will deliver clear, professional support, ensuring a positive experience while following company procedures and escalating issues when necessary.

Key responsibilities

• Answer inbound and make outbound calls in a courteous and professional manner.
• Address customer inquiries, resolve complaints, and process requests.
• Accurately record call details and update relevant systems.
• Escalate complex cases to the appropriate team or supervisor.
• Meet basic performance targets such as quality, productivity, and response time.
• Represent the company positively during all customer interactions.

Required profile

• Fluent and confident speaking ability in both English and Arabic.
• Previous experience in a call center or customer service environment is preferred.
• Strong communication and listening skills.
• Ability to work under pressure and handle high call volumes.
• Must reside in or near Kaslik or surrounding areas.

Required skills

• Basic computer proficiency.
• Ability to use call handling systems.