QoS Specialist

About the role

Azurreo is seeking a QoS Specialist to join its service assurance team. The role focuses on monitoring operational performance, managing incidents, and driving continuous improvement across telecom and technology projects.

Key responsibilities

• Monitor service availability, alarms and performance indicators, identifying degradation and escalating as needed.
• Investigate, track and resolve incidents, coordinating with internal teams, customers, vendors and field resources.
• Maintain accurate incident logs and operational documentation.
• Track service quality KPIs, prepare daily, weekly and monthly reports, and highlight trends.
• Communicate status updates to customers and stakeholders in a clear, timely manner.
• Participate in root‑cause analysis and support preventive and corrective actions.

Required profile

• Degree in Telecommunications Engineering, Computer Engineering, Network Engineering, IT, Computer Science or a related technical field.
• Experience in telecom operations, NOC, service assurance, QoS monitoring, network monitoring or IT operations.
• Professional working proficiency in English, both written and spoken.
• Strong attention to detail, analytical mindset and a sense of ownership.

Required skills

• TCP/IP networking
• Routing & Switching
• Incident Management
• Monitoring tools
• Service Assurance concepts
• Telecom networks
• KPI tracking & reporting
• QoS monitoring
• Network monitoring