Project Director - Telecom Value-Added Services

About the role

The Project Director acts as the main technical liaison between the company and its clients and telecom operators, leading projects from pre-sales and solution design through implementation, go-live, support and commercial growth. The role reports to the Chief Product and Group R&D Officer.

Key responsibilities

• Take part in pre-sales discussions, analyse client needs and present technical solutions such as SDP, USSD, WhatsApp, Airtime Lending and MCN
• Prepare technical RFP submissions, including compliance matrices, solution architectures and effort estimates
• Develop business cases, prepare technical parts of client agreements and support contract renewals
• Present and defend technical proposals, then follow up on tender outcomes
• Produce high-level and low-level design documentation and define hardware and infrastructure requirements
• Lead requirements workshops, document acceptance criteria and manage change requests
• Set up Jira boards, coordinate with the Project Manager and development teams, and run daily stand-ups
• Act as the main technical contact for incidents and outages, escalate SLA risks and coordinate UAT
• Manage client accounts after deployment, track usage and revenue, and propose growth opportunities

Required profile

• Bachelor's degree in Computer Engineering, Telecommunications Engineering, Computer Science or IT
• Minimum 10 years of experience in telecom value-added services, solution engineering, pre-sales or product management
• Proven experience leading complex telecom projects and cross-functional teams
• Experience preparing and managing RFP submissions for mobile network operators
• Professional proficiency in English and French, written and spoken

Required skills

• GSM, 3G, 4G networks and VAS platforms (SDP, USSD, SMS, IVR, charging)
• Understanding of TCP/IP, SS7, SIP, Diameter and SMPP
• HLD/LLD documentation and infrastructure sizing
• Jira, testing and acceptance processes, SLA management
• Leadership, stakeholder management and negotiation