Part-time Remote Customer Support Representative

About the role

Tick'it is seeking a part‑time Remote Customer Support Representative to join its fast‑moving tech startup team. In this role you will be the first point of contact for users, helping them navigate the platform, resolve issues, and share feedback that drives product improvements.

Key responsibilities

• Respond to customer inquiries via chat, email and other support channels in a clear and friendly manner.
• Troubleshoot basic technical, account and usage problems and guide users through product features.
• Document recurring issues and contribute to knowledge‑base updates.
• Escalate complex cases to senior team members when necessary.
• Track and report customer feedback to inform product enhancements.

Required profile

• Strong customer‑service mindset with a focus on satisfaction.
• Excellent written communication skills and ability to adapt tone to different audiences.
• Comfortable working remotely with reliable internet and self‑management.
• Flexible availability, including evenings or weekends as needed.

Required skills

• Experience with ticketing or help‑desk tools.
• Basic familiarity with web applications.
• Basic familiarity with mobile applications.