Office & Tenant Assistant

About the role

The Office & Tenant Assistant serves as the first point of contact for visitors, employees, and tenants, ensuring a smooth front‑desk operation. The role combines reception duties, tenant support, and administrative coordination while working under the guidance of managers and department heads.

Key responsibilities

• Welcome and guide visitors, manage front‑desk communications, and notify employees of arrivals.
• Answer incoming calls, direct them to the appropriate department, and take accurate messages.
• Act as the primary contact for tenant inquiries, complaints, and service requests, following up on escalated issues.
• Manage service tickets through the BDD application, coordinate with IT, Engineering, Procurement, and Accounting, and prepare weekly reports.
• Support facility teams by monitoring cleaning, maintenance, security, and reporting incidents.
• Assist Accounting with invoice handling and petty‑cash reporting, and support HR with event coordination and documentation.
• Maintain office supplies, monitor inventory, and ensure shared spaces remain clean and functional.
• Coordinate access‑card requests, handle lost or faulty cards, and support tenants with landline and internet connectivity processes.

Required profile

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 1–3 years of experience in reception, administrative, or customer‑service roles.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with ticketing systems for service request management.