Logistics Client Support Specialist

About the role

The Logistics Client Support Specialist acts as the primary point of contact for assigned coffee‑related clients, managing end‑to‑end execution of sales contracts and inventory positions. The role ensures timely, cost‑effective, and compliant service delivery across the supply chain.

Key responsibilities

• Own the full lifecycle of sales contracts from initiation through delivery and inventory closure.
• Monitor execution milestones, shipping instructions, deliveries, and inventory movements to prevent disruptions.
• Validate freight bookings, ensure payment completion, and manage customs documentation.
• Maintain accurate client profiles, positions, and inventory data in internal systems.
• Coordinate with Trading, Risk, Finance, Warehouses, Forwarders and other service providers.
• Mentor junior analysts and contribute to continuous‑improvement initiatives.

Required profile

• University degree in Logistics, Foreign Trade, Supply Chain or related field.
• 3‑5 years of experience in logistics, international trade or client support with ownership of execution.
• Strong analytical, problem‑solving and communication skills.
• High level of autonomy, accountability and proactiveness.

Required skills

• Advanced knowledge of logistics execution and Incoterms.
• Proficiency in Excel; experience with Power BI and reporting systems is a plus.
• Familiarity with GCA/ESCC (optional).

What we offer

• Pleasant family environment with multicultural exposure.
• Opportunities to learn, grow and build a career in the coffee business.
• Merit‑based compensation and free coffee around the clock.