French-English Customer Support Associate

About the role

We are looking for a French‑English Customer Support Associate to provide friendly, professional assistance to customers from Spanish‑speaking regions. Working remotely, you will handle voice calls and live‑chat interactions in both French and English, helping customers track orders, understand products, and resolve issues.

Key responsibilities

• Deliver timely, accurate support in French and English via calls and chat.
• Troubleshoot customer problems and guide them through step‑by‑step solutions.
• Log all interactions precisely in the support system.
• Identify trends, share feedback, and suggest process improvements.
• Collaborate with the team to stay updated on priorities and product changes.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools (preferred).

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A supportive team that values growth, accountability, and human connection.