Dispatcher

About the role

The Dispatcher acts as the communication hub between clients and drivers, ensuring bookings are processed accurately and trips are executed on time.

Key responsibilities

• Receive and process booking requests via phone, web, or mobile platforms.
• Enter trip details into the dispatch system and assign the nearest available vehicle using GPS.
• Monitor trips in real‑time to guarantee punctuality and efficiency.
• Communicate schedules and special client requests to drivers.
• Handle customer inquiries, complaints, and follow up on service quality.

Required profile

• Previous experience in customer service, call centre, or dispatch operations.
• Fluent in Arabic and English with strong communication skills.
• Ability to multitask, work under pressure and handle shift work, including weekends.

Required skills

• Proficiency with dispatch software and GPS tracking systems.
• High attention to detail and quick decision‑making ability.
• Strong organizational and time‑management skills.

What we offer

• Professional working environment with ongoing training.
• Opportunities for growth within a leading transportation company.
• Competitive compensation.