Dispatch Coordinator

About the role

The Dispatch Coordinator coordinates daily delivery schedules, prepares dispatch documents, communicates with drivers and relevant departments, monitors deliveries and ensures accurate and timely product distribution. The role supports the Dispatcher in managing delivery operations, vehicle tracking, returned goods and loading activities.

Key responsibilities

• Assist in preparing and coordinating daily dispatch schedules so deliveries reach customers on time.
• Coordinate with drivers, Sales, Warehouse and other departments on schedules, orders and operational needs.
• Prepare and maintain delivery schedules, work orders and dispatch documents.
• Monitor deliveries via GPS tracking systems and report delays, deviations or issues to the Dispatcher.
• Record daily deliveries and shipments and help reconcile them with inventory.
• Follow up on drivers' daily activities, delivery status and fuel expenses.
• Assist in monitoring loading and offloading, check returned and damaged goods, and help receive goods from suppliers and other warehouses.
• Maintain records of delivery notes, returned goods and dispatch documents.
• Follow up on vehicle cleanliness, organisation and maintenance issues.
• Communicate delivery updates to the relevant departments and follow company procedures.

Required profile

• Technical diploma or Bachelor's degree in Logistics, Business Administration or a related field.
• 1-2 years of experience in dispatching, logistics, transportation or warehouse operations.
• Organised, good communicator and able to work under pressure.

Required skills

• Microsoft Excel
• GPS tracking systems
• Delivery planning and dispatch documentation
• Inventory control