Diploma Services Officer

About the role

The Diploma Services Officer provides essential administrative support to the Office of Registration, ensuring that academic credentials are accurately processed and issued. This position plays a key role in recognizing student achievements and maintaining compliance with university standards.

Key responsibilities

• Review student records to confirm completion of degree requirements and credit hours before diploma issuance.
• Coordinate with faculty deans and office directors to resolve any academic file discrepancies.
• Validate financial and administrative clearances prior to releasing official documents.
• Manage the end‑to‑end process of printing, certifying, and distributing diplomas and transcripts.
• Maintain audit‑ready digital and physical records of all issued credentials and graduation lists.
• Collaborate with the Archive Unit to preserve diploma‑related documentation according to archiving standards.
• Process requests for duplicate diplomas, degree verifications, and official document authentication.
• Serve as the primary liaison for students regarding graduation timelines, document collection, and certification procedures.
• Support graduation ceremony logistics, including preparation and distribution of diploma covers and certificates.
• Generate periodic reports on graduation rates, diploma issuance volume, and processing timelines.

Required profile

• Bachelor’s degree in Business Administration, Education Management, or a related field.
• 1–3 years of experience in academic administration, registrar services, or high‑volume clerical roles.
• Proficiency in English, French, and Arabic.
• Excellent interpersonal and communication skills.

Required skills

• Advanced proficiency with Microsoft Office Suite, especially Excel.
• Experience with database management.
• Familiarity with Student Information Systems (SIS).
• Knowledge of Laserfiche document management system.