Customer Support Officer – MENA Region

About the role

XS, a fast‑growing multi‑asset CFD broker, is seeking a dynamic Customer Support Officer to serve clients across the MENA region. You will be the first point of contact, providing high‑quality assistance via live chat, email and phone while promoting the company’s financial products and services.

Key responsibilities

• Respond to client inquiries through live chat, email and telephone.
• Offer guidance, troubleshoot issues and ensure a high level of service.
• Introduce and explain XS financial products and services.
• Collaborate with other departments to resolve complex queries.
• Identify improvement areas and share feedback with the team.
• Consult specialist staff when required and perform additional duties as directed.

Required profile

• Business‑related degree.
• Minimum 3 years of customer service or support experience; financial‑industry experience preferred.
• Willingness to work rotating shifts.
• Fluent oral and written Arabic, English and French; additional languages a plus.
• Strong multitasking ability and adaptability.
• Excellent communication, interpersonal and computer literacy skills.

Required skills

What we offer

• Competitive remuneration and performance bonuses.
• Full‑time permanent contract with remote work option.
• Medical insurance covering family members.
• Annual leave increasing with tenure (17‑21 days).
• Special celebration allowances and other benefits.
• Multicultural, supportive and growth‑focused environment.