Customer Service Officer

About the role

CFI Financial Group is seeking a Customer Service Officer to provide prompt, professional assistance to clients across multiple channels in the online trading industry.

Key responsibilities

• Assist clients via phone, email, and live chat, handling inquiries, concerns, and complaints related to trading platforms and financial products.
• Provide technical support by guiding clients on platform usage and troubleshooting issues.
• Share basic market information, updates, and educational resources to help clients make informed trading decisions.
• Escalate complex or unresolved issues to internal teams or management.
• Educate clients on risk management practices and gather feedback for continuous improvement.

Required profile

• Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
• Client‑focused mindset with strong commitment to high‑quality service.
• Excellent verbal and written communication skills in English and Arabic.
• Ability to clearly explain complex financial concepts.
• Strong analytical and problem‑solving abilities.
• Teamwork, cross‑functional collaboration, adaptability, and ability to work under pressure.

What we offer

• Competitive salaries and benefits.
• Supportive and collaborative environment with unlimited growth opportunities.
• Opportunity to work and learn with industry professionals.