Customer Experience & Sales Specialist (French & English)

About the role

A growing e-commerce business is hiring a Customer Experience & Sales Specialist for a fully remote position, working 7 PM to 3/4 AM Beirut time, Monday to Friday, with Saturday and Sunday off. The role is two phases: first customer support and product knowledge, then a gradual move into sales.

Key responsibilities

• Phase 1: Handle customer inquiries by email, phone, SMS and live chat, and assist with product questions, orders, shipping, returns and warranties.
• Resolve complaints professionally and empathetically, coordinate with logistics and operations teams, and follow up after purchase to gather feedback.
• Encourage authentic reviews on platforms such as Trustpilot and Google, monitor online reviews and maintain accurate customer records in the CRM.
• Build deep product knowledge, including specifications, features, comparisons, installation and shipping.
• Phase 2: Respond to purchase-intent inquiries, conduct product consultations and recommend suitable products.
• Follow up on high-intent prospects and abandoned carts, handle objections and convert qualified leads into sales.
• Track leads, conversions and closed sales, work toward agreed sales targets and customer experience KPIs, and use internal documentation and AI resources to solve problems independently.

Required profile

• At least 2 years of experience in customer service, customer success, sales, inside sales or a similar customer-facing role.
• Excellent spoken and written English with clear pronunciation; French is an additional asset.
• Strong communication, interpersonal and relationship-building skills, and comfort with complaints and difficult conversations.
• Willingness to move progressively from customer support to a sales-focused role.

Required skills

• Comfortable communicating by phone, SMS, email and video call.
• Ability to quickly learn and explain technical or product information.
• Previous e-commerce or Shopify experience, CRM platform experience or high-ticket sales experience are assets.

What we offer

• Phase 1 base salary of $1,500 per month (take-home).
• Phase 2 base salary of $1,000 per month plus sales commissions on closed sales.
• Full-time, fully remote work from anywhere.