Customer Experience & Quality Control Agent

About the role

The Customer Experience & Quality Control Agent will be the primary point of contact for noknok customers, handling inquiries and issues across multiple channels. You will ensure smooth order fulfillment, timely deliveries, and high satisfaction by coordinating with drivers, warehouse staff, and other internal teams.

Key responsibilities

• Communicate with customers via chat, WhatsApp, phone, and email to address product, price, stock, payment and order‑related questions.
• Resolve post‑sale issues such as returns, exchanges, wrong items, and driver routing problems.
• Coordinate with drivers and warehouse personnel to guarantee accurate and on‑time deliveries.
• Document incident reports and follow tickets through to closure.
• Record actionable insights and data to inform service improvements.
• Monitor preparation and delivery processes, alerting fleet and operations of any customer requests or issues.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field.
• 0‑3 years of relevant customer service or quality control experience.
• Fluent English; French is a plus.
• Strong organizational, stress‑management and confidentiality skills.