Customer Support Associate (FinTech)

About the role

We are seeking a motivated Customer Support Associate to join Baselane’s FinTech team in Beirut. The role focuses on assisting landlords and real‑estate investors in adopting our product, ensuring a smooth and satisfying user experience.

Key responsibilities

• Ensure ongoing customer satisfaction through effective problem resolution and clear communication.
• Facilitate product adoption and usage among customers, guiding them through key features.
• Diagnose complex issues using critical thinking and provide accurate, empathetic responses.
• Utilize support platforms such as ZenDesk and Intercom to manage tickets efficiently.
• Collaborate with product and engineering teams to relay feedback for continuous improvement.

Required profile

• Previous experience in customer support, preferably in a FinTech or real‑estate context.
• Strong critical‑thinking abilities and problem‑solving skills.
• Excellent written and spoken English communication.
• Ability to work independently while maintaining a proactive attitude.
• Passion for helping customers and improving product experience.

Required skills

• ZenDesk
• Intercom