Business Analyst – Mobile Money Operations

About the role

Africell is seeking a Business Analyst to join its Mobile Money team at the Connect Hub in Beirut. You will help define performance metrics, analyse transaction data and support strategic decisions that drive affordable, fast, and secure mobile connectivity across Africa.

Key responsibilities

• Define and maintain KPIs and performance definitions for Afrimoney operations.
• Analyse customer activity, transaction volumes, revenue, margins, commissions, retention and churn against targets and historical trends.
• Evaluate adoption, usage, transaction success/failure rates and profitability of Afrimoney services.
• Assess agent, master‑agent and merchant activity, liquidity, cash availability and service quality.
• Identify performance gaps, bottlenecks and data anomalies, and determine root causes.
• Write SQL queries with the data team to extract required data.
• Develop and maintain dashboards, scorecards and management reports, improving automation and data quality.
• Prepare forecasts, scenarios and business cases to support product decisions and campaigns.
• Present actionable insights to management and collaborate with commercial, finance, operations, technology, risk, compliance and OpCo teams.

Required profile

• Minimum two years of experience in business analysis, business intelligence, data analytics or performance management.
• Experience in fintech, mobile money or digital financial services is a plus.
• Strong analytical, problem‑solving and communication skills.
• Attention to detail, self‑motivation and ability to work collaboratively in cross‑functional teams.

Required skills

• Advanced proficiency in Microsoft Excel.
• Strong working knowledge of SQL.
• Experience with data‑visualisation tools such as Power BI or Tableau.
• Proficiency in PowerPoint for management presentations.

What we offer

• Opportunity to contribute to Africell’s mission of transforming African lives through connectivity.
• Dynamic, purpose‑driven work environment within a leading pan‑African telecom company.