Restoration Production Manager

About the role

The Restoration Production Manager leads the customer experience and oversees all restoration projects for SERVPRO of Wilson County. This full‑time position blends office coordination with frequent field visits to ensure projects are completed safely, on time, and within budget.

Key responsibilities

• Manage customer interactions, ensuring high satisfaction and rapid response to inquiries.
• Develop project scopes, review estimates, and negotiate approvals with clients.
• Schedule crews, subcontractors, and resources for active restoration jobs.
• Coordinate on‑site restoration services, maintaining communication with internal and external stakeholders.
• Track production expenses, equipment, and material assets.
• Enforce safety and risk‑management guidelines on all job sites.
• Train, mentor, and develop production/restoration personnel.
• Perform additional duties as required by the employer.

Required profile

• High School Diploma/GED required; associate or bachelor’s degree preferred.
• Minimum three years of operations experience and at least one year in a supervisory role.
• Strong interpersonal, leadership, and communication abilities.
• Experience in cleaning, restoration, or construction is preferred.

Required skills

• IICRC WRT certification
• IICRC ASD certification
• IICRC FSRT certification

What we offer

• Free uniforms
• Health, vision, and dental insurance
• Paid time off
• 401(k) retirement plan
• Performance‑based bonus
• Company car