Receptionist – Front Desk & Customer Service

About the role

We are looking for a professional Receptionist to be the first point of contact for visitors at our showroom. You will create a welcoming atmosphere, guide customers to the right sales consultants, and support the branch team with administrative tasks.

Key responsibilities

• Greet walk‑in customers warmly and allocate them to the appropriate sales consultant.
• Maintain a tidy, organized reception area that reflects the company’s brand.
• Collect and input customer information into the showroom CRM/database, ensuring accuracy and no duplication.
• Answer incoming phone calls promptly, direct them to the correct department, and handle basic inquiries about location, hours, and promotions.
• Support the branch with clerical duties such as filing, document preparation, schedule coordination, and supply management.
• Coordinate with delivery and logistics personnel to confirm or reschedule appointments.
• Prepare daily reports on customer visits and submit them to the Branch Manager.

Required profile

• Minimum Baccalaureate or equivalent secretarial diploma.
• At least 1 year of experience in a reception or front‑office role.
• Excellent communication and interpersonal skills in Arabic and English; French is a plus.
• Strong organizational, time‑management, and attention‑to‑detail abilities.
• Accountable, responsible, and customer‑service oriented.

Required skills

• Computer literate with proficiency in Microsoft Office.