Operations Assistant – Client Experience & Studio Support

About the role

Cosmos is seeking an Operations Assistant to be the first point of contact for clients and ensure the studio runs smoothly. The role blends front‑desk duties with behind‑the‑scenes coordination, supporting a premium wellness environment.

Key responsibilities

• Welcome clients, create a warm and professional first impression.
• Manage class check‑ins, bookings, cancellations, and schedule updates.
• Answer phone calls, WhatsApp messages, and client inquiries promptly.
• Process payments and maintain accurate daily cash and transaction records.
• Coordinate with instructors and the operations team to guarantee seamless class delivery.
• Assist with retail sales, inventory organization, and product restocking.
• Support day‑to‑day administrative and operational tasks.
• Identify opportunities to improve the client experience and proactively resolve issues.

Required profile

• Friendly, approachable, and passionate about helping people.
• Highly organized with strong attention to detail.
• Proactive, dependable, and solution‑oriented.
• Ability to multitask and stay composed in a fast‑paced environment.
• Excellent communication skills in Arabic and English (French a plus).
• Experience in customer service, hospitality, reception, or wellness is preferred.

Required skills