French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email. You will help solve issues quickly while delivering a friendly and professional experience.

Key responsibilities

• Handle inbound calls, chat and email inquiries in French and English.
• Troubleshoot customer problems and provide effective resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high-quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of experience in remote or online customer service.
• Fluent in both French and English, written and spoken.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or other e-commerce systems.

What we offer

• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent position with flexible working hours.
• Opportunities for career growth in a collaborative environment.