Customer Service Specialist – Social Media

About the role

Our client is a wellness brand in the water filtration industry seeking a Customer Service Representative with a background in social media customer service to support customers across multiple channels.

Key responsibilities

• Handle customer inquiries via email, chat, and phone with clarity, warmth, and professionalism.
• Troubleshoot installation issues related to faucets and showers.
• Resolve order management, returns, subscriptions, installation, and product‑related inquiries.
• Maintain a consistent, professional brand voice across every communication channel.
• Build and maintain strong product knowledge to confidently resolve customer concerns.

Required profile

• 2–5 years of e‑commerce customer service experience.
• Excellent English communication skills, written and spoken.
• Strong customer engagement skills across social media comments and direct messages.
• Ability to quickly learn and retain technical product knowledge.
• Experience with Meta Business Suite, TikTok Shop, and evaluating partnership inquiries for escalation is preferred.

Required skills

• Shopify
• Meta Business Suite
• TikTok Shop
• Zendesk or Gorgias (or similar omnichannel helpdesk platforms)