Business Analyst – Operations Optimization

About the role

We are looking for a Business Analyst to embed within our Sales, Customer Service, Warehouse and Movers teams at 800 Storage in Dubai. You will map real‑world workflows, identify inefficiencies and use data‑driven solutions to improve our operations.

Key responsibilities

• Map and audit operational workflows across Sales, Customer Service, Warehouse and Movers, identifying bottlenecks and redundancies.
• Build dashboards and reports to track conversion rates, occupancy, collections performance and service delivery times.
• Collaborate with department heads to translate operational needs into system specifications and ensure adoption.
• Design and document automation workflows using flowcharts, sequence diagrams and tools such as n8n, Zapier or Make.
• Set up measurement frameworks to track process changes against clear KPIs and report findings to leadership.
• Create and maintain living documentation of business processes, system requirements and SOPs.

Required profile

• 2+ years of experience in business analysis, operations analytics or process improvement, preferably in logistics, supply chain or warehousing.
• Hands‑on experience with data analysis and visualization tools.
• Familiarity with workflow automation platforms (n8n, Zapier, Make or equivalents).
• Strong process‑mapping and documentation abilities.
• Excellent English communication skills for presenting findings to leadership.

Required skills

• n8n
• Zapier
• Make
• Data analysis tools
• Visualization tools