Work‑From‑Home French‑English Customer Support Representative

About the role

We are looking for a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, helpful experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related problems.
• Maintain accurate records of all interactions in our support system.
• Share insights from customer feedback to improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Excellent written and verbal communication skills in both French and English.
• Calm, solution‑focused attitude when handling pressure.
• Familiarity with e‑commerce environments and CRM concepts is a plus.

Required skills

• Fluent in French and English.
• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team culture that values growth and respect.