Technical Support Specialist

About the role

The Technical Support Specialist is a full‑time, on‑site position located in Keserwan. You will provide day‑to‑day technical assistance for systems, applications, and digital platforms, ensuring smooth operations and high customer satisfaction.

Key responsibilities

• Respond to user inquiries and diagnose software or hardware issues.
• Troubleshoot and resolve technical problems, escalating complex cases when necessary.
• Track, manage, and close support tickets while documenting solutions.
• Contribute to the knowledge‑base to improve future resolution times.
• Collaborate with operations and customer‑service teams to maintain service quality.
• Assist with system updates, basic configurations, and testing of new features.

Required profile

• Strong technical support and troubleshooting abilities across multiple applications and devices.
• Customer‑focused mindset with clear communication and patience.
• Analytical skills to identify patterns, investigate root causes, and propose practical solutions.
• Experience using ticketing or help‑desk systems and documenting issues in a structured way.
• Familiarity with common operating systems, basic networking concepts, and standard office productivity tools.
• Relevant technical diploma, degree, or equivalent practical experience.
• Fluency in English; Arabic language skills are a plus.

Required skills

• Ticketing/help‑desk systems
• Common operating systems (Windows, macOS, Linux)
• Basic networking concepts
• Office and productivity tools (e.g., Microsoft Office, Google Workspace)