Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order-related issues and ensuring they feel valued.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step-by-step guidance to resolve technical, e-commerce, or order issues.
• Maintain accurate records of each interaction in our CRM system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to achieve service goals.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and calm, solution-focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e-commerce platforms and CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews.
• Paid time off, monthly health stipend, and performance-based bonuses.
• A collaborative culture that values growth and respect.