Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will be the first point of contact for customers, turning questions into positive experiences while working from the comfort of your home.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions in the support system.
• Share customer feedback insights to help improve products and processes.
• Collaborate closely with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Experience with bilingual support is a plus.
• Familiarity with e‑commerce environments is advantageous.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team culture that values growth and respect.