Remote French-English Customer Support Representative

About the role

We are looking for a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues through chat, email, and phone while delivering a friendly and supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Provide step‑by‑step guidance to resolve technical or order‑related problems.
• Maintain accurate records of all customer interactions.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.