Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual customer support representative to assist our global shoppers. You will handle inbound voice calls and live‑chat inquiries, turning challenges into positive experiences while representing our brand with professionalism.

Key responsibilities

• Provide timely, friendly assistance in French and English via phone and chat.
• Diagnose and resolve order‑tracking, product, and technical issues.
• Document every interaction accurately in our support system.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable internet connection (minimum 25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar ticketing platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Growth‑focused team culture with regular feedback.