Operations Team Leader

About the role

We are looking for an Operations Team Leader to design, deliver and continuously improve innovative training programmes across our satellite locations. You will oversee both onsite and live‑online courses, ensuring they fit within operational schedules and provide a high‑quality learning experience.

Key responsibilities

• Collaborate with field staff to assess training needs and create engaging agendas.
• Research and develop comprehensive training materials for product knowledge and new‑staff induction.
• Manage classroom experiences across all locations, including live‑online sessions.
• Identify and implement process improvements to reduce turnaround times and enhance customer service.
• Maintain and update class schedules, handling cancellations and rescheduling.
• Ensure consistent communication and adherence to policies across sites.
• Serve as the main liaison between internal and external stakeholders on operational matters.
• Oversee procurement of online training resources to guarantee timely availability.
• Support strategic commercial and marketing initiatives that drive operational synergy.
• Lead the development of customer care and student service procedures.
• Work with faculty to recruit tutors and instructors, maintaining high educational standards.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 4–6 years of experience in operations and customer satisfaction.
• Proven project‑management expertise.
• Strong proficiency in Microsoft Office.

Required skills

• Microsoft Office