IT Help Desk Specialist – Remote

About the role

We need a self‑driven IT Help Desk Specialist to support 150+ users across our health and wellness brands. Working remotely, you’ll be the first point of contact for account, phone, and ticket issues, keeping our systems running smoothly.

Key responsibilities

• Maintain a zero‑ticket dashboard by resolving or properly escalating support requests.
• Create, modify, and delete user accounts in Salesforce, Vonage, SMS Magic, and other tools.
• Troubleshoot calling, callback, and voicemail problems, coordinating with Vonage support when needed.
• Manage business phone numbers, including assignments, releases, and carrier spam‑label removals.
• Process privacy‑related call‑recording deletions and correct sales/order record mismatches flagged by automated checks.

Required profile

• 2+ years of experience in IT help desk, technical support, or contact‑center support.
• Strong independent work style: self‑motivated, organized, and able to prioritize without daily supervision.
• Excellent written and spoken English; most communication occurs via tickets and Slack.
• Reliable internet connection and a quiet workspace for the full 7:30 AM‑3:30 PM CT schedule.

Required skills

• Salesforce administration (user, permission, and record management).
• Vonage or other cloud contact‑center platforms.
• SMS Magic or similar business texting platforms.
• Advanced troubleshooting of phone and voicemail systems.