Head of People Transformation & Enterprise Process Excellence

About the role

The Head of People Transformation & Enterprise Process Excellence establishes and leads a scalable, business-focused approach to transformation, process management and continuous improvement across a growing international organisation. Reporting to the Chief People Officer and sitting in the HR leadership team, the role initially focuses on transforming HR processes and the end-to-end employee experience, then extends to an enterprise process-excellence framework usable by other business functions.

Key responsibilities

• Define the transformation strategy and roadmap with the Chief People Officer, act as a trusted adviser to senior leadership and set up governance, decision forums and benefits tracking.
• Align process transformation with the HR operating model, clarifying responsibilities through accountability frameworks and RACI models.
• Build a group-wide HR process architecture covering the employee lifecycle, run diagnostics, gap analyses and design future-state, measurable processes.
• Establish process governance, documentation standards, a process repository and regular review cycles, working with Internal Audit, Risk and Compliance.
• Define KPIs, SLAs, dashboards and a continuous-improvement pipeline.
• Embed values, fairness and inclusion in people processes and partner with business functions to build process ownership and capability.
• Assess process-management tools, recommend BPM solutions and identify automation opportunities.
• Lead the transformation team, define resourcing and build a community of process owners and champions.

Required profile

• Senior-level experience in business transformation, process excellence, operating-model design or management consulting.
• Proven track record leading complex transformation initiatives across functions, geographies or entities.
• Experience in financial services, fintech, technology or other regulated industries is advantageous.
• Relevant degree in Business, Economics, Organisational Development, Human Resources or a related discipline; postgraduate qualifications are advantageous.

Required skills

• Process diagnostics, mapping, root-cause analysis and future-state design.
• Knowledge of Lean, BPM, BPMN or Six Sigma is advantageous.