Head of Distribution Services

About the role

CIS Group is creating a new Distribution Services Business Unit for Africa and seeks an ambitious Head of Distribution Services to design, launch and lead the offering. The role will shape end‑to‑end services for top IT brands such as Huawei, Cisco, HPE and Dell, driving growth and operational excellence.

Key responsibilities

• Define the unit’s structure, mission and go‑to‑market strategy.
• Develop a service roadmap covering pre‑delivery configuration, staging, installation, post‑sales support and warranty handling.
• Identify service opportunities aligned with vendor programmes (e.g., HPE Complete Care).
• Act as the primary liaison between the services team and vendor service organisations.
• Ensure compliance with vendor delivery frameworks and certifications.
• Standardise service offerings across brands, including logistics, warehousing and deployment services.
• Set SLAs, pricing models and delivery capabilities per brand.
• Recruit, train and manage a dedicated services team.
• Own the business unit P&L, budgeting, forecasting and cost control.
• Collaborate with commercial and sales teams on customer engagements and tender responses.

Required profile

• Bachelor’s degree in IT, Engineering, Business Administration or a related field.
• 8‑12 years of experience in IT distribution or service delivery.
• Strong knowledge of vendor ecosystems, especially Huawei, Cisco, HPE and Dell.
• Familiarity with regional logistics and customs requirements.
• Based in Lebanon and willing to travel as needed.

Required skills