Full-time Host/Hostess – Front-of-House

About the role

The Host/Hostess will be the first point of contact for guests at our Broummana venue, creating a welcoming atmosphere and ensuring smooth seating flow. This full‑time, on‑site position is essential for delivering the high‑standard hospitality experience that Spectrum Hospitality Group is known for.

Key responsibilities

• Greet guests upon arrival and escort them to their tables.
• Manage reservations, waitlists, and provide accurate wait‑time estimates.
• Coordinate seating with the serving and management teams to optimize table turnover.
• Answer phone calls for reservations and guest inquiries professionally.
• Maintain a clean, organized reception area.
• Address guest concerns promptly and courteously.

Required profile

• Strong interpersonal skills with the ability to build rapport with guests and team members.
• Experience handling reservations and seating in a restaurant or hospitality setting.
• Clear, professional communication in person and over the phone.
• Proven customer‑service orientation focused on inclusive guest experiences.
• Ability to stand for extended periods in a fast‑paced environment.
• Fluency in English; Arabic or French is a plus.
• Availability to work evenings, weekends, and holidays as needed.

Required skills

• Professional phone etiquette.
• Comfort managing multiple calls during busy periods.