Front Office Specialist

About the role

The Front Office Specialist is the first point of contact for members and visitors at Fitness Zone’s WaterFront City Dbayeh branch. Working full‑time on‑site, you will create a welcoming atmosphere, manage inquiries, and support the smooth operation of the reception area.

Key responsibilities

• Greet members and guests, answer phone calls and emails with professional etiquette.
• Schedule, confirm and manage appointments, bookings and member check‑ins.
• Process payments, maintain accurate member records and update the CRM system.
• Coordinate with trainers and other staff to fulfill member requests and resolve concerns promptly.
• Uphold Fitness Zone’s service standards and contribute to a positive member experience.

Required profile

• Strong customer‑service orientation with a friendly, welcoming demeanor.
• Reliable, punctual and able to work full‑time on‑site in WaterFront City Dbayeh.
• Good organizational skills, attention to detail and ability to multitask in a busy environment.
• Fluency in English and Arabic preferred; additional languages are a plus.

Required skills

• Basic computer literacy.
• Familiarity with CRM systems.