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Front Desk Agent

Gefinor Rotana · Beyrouth

🇬🇧 English
Microsoft Office hotel reservation systems

Job description

About the role

We are looking for a friendly and professional Front Desk Agent to be the first point of contact for our guests. In this position you will manage check‑ins and check‑outs, answer inquiries and ensure a smooth, welcoming experience throughout each stay.

Key responsibilities

  • Greet guests and provide excellent customer service throughout their stay.
  • Assist guests with check‑ins and check‑outs efficiently.
  • Handle guest inquiries, resolve issues or complaints promptly.
  • Maintain a clean and organized front desk area.
  • Manage reservations and room assignments.
  • Coordinate with other departments to ensure overall guest satisfaction.

Required profile

  • Proven experience as a Front Desk Agent or in a similar hospitality role.
  • Excellent communication and customer service abilities.
  • Strong organizational and multitasking skills.
  • Ability to work in a fast‑paced environment.
  • High school diploma or equivalent; hospitality certification is a plus.

Required skills

  • Microsoft Office
  • Hotel reservation systems

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Published 3 months ago

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Gefinor Rotana

Beyrouth