French Retention Specialist

About the role

QuickSource Consultancy is seeking a motivated, customer‑oriented French Retention Specialist to join its Beirut office. You will be the primary point of contact for French‑speaking customers, ensuring their inquiries are answered and issues resolved to foster loyalty.

Key responsibilities

• Handle incoming calls and messages in French, understanding customer needs and providing appropriate solutions.
• Resolve complaints, negotiate solutions, and follow up to reduce churn.
• Maintain accurate records of all customer interactions in the CRM system.
• Collaborate with internal teams to address complex concerns and improve overall satisfaction.

Required profile

• Strong French proficiency (spoken and written) with good English communication skills.
• Excellent customer service, relationship management, and problem‑solving abilities.
• Organizational and time‑management skills with attention to detail.
• Comfortable using computer systems, CRM tools, and standard office software.
• Previous experience in customer support, sales, retention, or call‑center operations is an advantage.
• Ability to work full‑time onsite in Beirut and follow scheduled shifts.
• A diploma or bachelor’s degree in business, communication, languages, or a related field is a plus.

Required skills

• CRM tools
• Standard office software (e.g., Microsoft Office)