Field Technician - Printing Solutions

About the role

Copytech, an ITG Holding Company, provides printing and document solutions such as office and industrial printing, print and document management, 3D printing and document shredding. As part of its technical team, you will support the installation, maintenance and troubleshooting of printing and document-management equipment at customer sites across Lebanon.

Key responsibilities

• Visit customer sites to install, maintain, troubleshoot and repair printers, copiers and related printing equipment.
• Diagnose hardware, software, connectivity and operational issues and propose solutions.
• Perform preventive maintenance and routine servicing of equipment.
• Respond to service calls and resolve technical issues within the required timeframe.
• Configure and test equipment after installation or repair.
• Guide customers on equipment operation and basic troubleshooting when needed.
• Maintain accurate records of service visits, repairs, parts used and equipment status.
• Coordinate with the technical team and other departments to escalate and resolve complex issues.
• Keep a professional, helpful and customer-focused approach during field visits.

Required profile

• Technical degree or diploma in Electronics, Electrical Engineering, Computer Engineering, IT, Networking or a related field.
• Previous experience in technical support, field service, printer/copier maintenance or a similar role is a plus.
• Own a car and be willing to travel to customer locations across Lebanon; a valid driving licence is required.
• Good command of English is a plus.

Required skills

• Basic knowledge of computer hardware, operating systems and networking.
• Good troubleshooting and problem-solving skills.
• Good communication and customer service skills.