Customer Success Manager - Kyriba

About the role

Midis Group is hiring a Customer Success Manager to join Kyriba's team in Lebanon. As Customer Success Manager, you will develop customer relationships across a set of assigned accounts to drive product adoption and retention, gather account intelligence and act as the first line of support for customers. The job is posted by Midis Group, which is the sole representative of Kyriba in the territory.

Key responsibilities

• Drive product adoption within all regional accounts
• Act as the first level of support for customers in the region
• Deliver personalized onboarding for customers with new products and new product capabilities, and monitor partner implementations
• Run value program activities and proactively facilitate customer product education
• Encourage customer engagement in product communities, company events and success stories
• Drive cross-team collaboration between the client and Broadcom's product, account and technical teams

Required profile

• Bachelor's degree in Business Administration or another related field
• At least 5-7+ years of experience in a technology support or delivery role, or equivalent education and experience
• Strong background in IT and technology, including knowledge of industry trends; Treasury, Finance and/or Accounting knowledge is a plus
• Prior experience in a customer-facing role with enterprise-level clients
• English, Arabic and French speaking

Required skills

• Problem-solving ability
• Excellent verbal and written communication and superior presentation skills
• Experience with ticketing and support platforms and methods
• Project management experience (additional qualification)