CMS Governance and Training Officer

About the role

The CMS Governance and Training Officer will oversee the administration, governance, and training of the University’s Drupal content management system across multiple campuses and affiliated sites. This role acts as the main liaison between web editors, Communications, IT, and external vendors to ensure consistent digital presence.

Key responsibilities

• Administer day‑to‑day CMS operations, including user accounts, permissions, workflows and content governance.
• Develop and maintain web governance policies, standards and publishing guidelines.
• Coordinate onboarding, training and ongoing support for more than 250 distributed web editors.
• Design and deliver workshops, documentation, tutorials and best‑practice guides.
• Monitor compliance with accessibility, branding and content standards and conduct periodic website audits.
• Collaborate with developers, designers, IT staff and external vendors on platform enhancements and migrations.

Required profile

• Bachelor’s degree in Communications, Information Management, Digital Media, Education Technology, Computer Science or a related field.
• Minimum five years of experience managing CMS platforms, digital governance or training non‑technical users.
• Strong organizational, project coordination and stakeholder management abilities.
• Excellent written and verbal communication skills in English.

Required skills

• Drupal (preferred CMS platform).
• Content workflow and permissions management.
• Web governance frameworks and website administration.
• Familiarity with accessibility standards and digital content strategy.