Case Manager – Mental Health (National Post, Bekaa)

About the role

This Case Manager position supports the integration of mental health into Primary Health Care Centre (PHCC) and Primary Service Unit (PSU) services in the Bekaa, Lebanon. It is subject to confirmation of donor funding, with an anticipated start date of November/December 2026. The role works with psychologists, PHCC staff, community health volunteers (CHVs) and partners to provide psychosocial support, screening, care planning and referrals.

Key responsibilities

• Coordinate with psychologists and PHCC staff on mental health integration packages to strengthen identification, basic management and referral of mental health cases.
• Support nurses in PHQ-9 screening and update screening results after referrals; assess health, mental health, protection and social needs, build a simple care plan and refer to internal or external services.
• Provide non-specialized psychosocial support to referred individuals, including IDPs, SGBV survivors, persons with disabilities, PLWAs and other vulnerable groups, and refer severe cases to psychologists or psychiatrists with consent.
• Deliver individual, family and group psychosocial support and psychoeducation using RI or WHO-aligned approaches such as PM+, focusing on resilience, coping skills and family support.
• Use approved screening tools (PHQ-9, GAD-7, ITQ) and disability/vulnerability tools (Washington Group questions) to triage P1 and P2 patients and identify access barriers.
• Identify early warning signs, maintain case files, and support recovery, crisis management and relapse prevention with the mental health team.
• Run awareness and psychosocial support sessions on common mental health concerns, and strengthen referral pathways for SGBV, child protection, disability, health and nutrition.
• Conduct outreach with psychologists, CHVs and PHC satellite units, including for IDPs in shelters, and build referral networks with health, protection, nutrition and disability actors.
• Coach CHVs and PHCC teams on psychosocial support, safe identification, referral pathways and confidentiality, and carry out home visits when safe.
• Report weekly progress and challenges to the Mental Health Supervisor, take part in team meetings and case discussions, and keep hard-copy case records and enter data accurately in the mental health database and KOBO.