Bilingual (EN&FR) Call Center Agent - Work From Home

About the role

Calls Experts, a global contact center solution provider with over 15 years of experience in the North American market, is looking for a bilingual (English and French) customer service agent to handle inbound and outbound calls remotely. The role is full-time and work from home, serving the insurance market in the US and Canada.

Key responsibilities

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects and resolve client queries
• Prepare customer spreadsheets and maintain online records

Required profile

• Excellent command of English and French
• Ability to work 8/9-hour shifts, 5 days a week in EST, between 9 AM and 9 PM EST
• Comfortable handling objections, using persuasive skills and small talk
• Ability to thrive in a fast-paced virtual environment and a strong work ethic

Required skills

• Laptop or desktop with a minimum CPU score of 6000 and at least 12 GB RAM, running Windows 11 or recent Mac OS
• Fiber optic internet connection
• Experience with communication tools

What we offer

• Basic monthly salary of USD 700, with the potential to earn up to USD 500 in bonuses per month