Technical Support Officer

About the role

In this role you will provide first‑level technical support to customers of Internet Service Providers, helping them troubleshoot and resolve common internet and connectivity issues.

Key responsibilities

• Receive and handle customer calls and technical support requests.
• Identify and troubleshoot common issues related to internet connections, routers, Wi‑Fi, and network connectivity.
• Guide customers step‑by‑step through troubleshooting procedures and perform basic connectivity checks.
• Escalate complex or unresolved technical issues to the appropriate technical team.
• Accurately document customer issues, troubleshooting steps, and resolutions while ensuring a professional and positive customer experience.

Required profile

• Bachelor’s degree or Technical Diploma in IT, Computer Science, Networking, Telecommunications, Electronics, or a related field (students with a flexible schedule are welcome).
• Basic knowledge of computer networks and internet connectivity, including concepts such as IP addresses, Wi‑Fi, routers, LAN, and connectivity troubleshooting.

Required skills

• IP addressing
• Wi‑Fi configuration
• Router setup and troubleshooting
• LAN networking