Support Engineer

About the role

We are inviting you to join our team as a Support Engineer. In this role, you will be responsible for investigating and resolving technical and system-related issues, ensuring reliable operations, and providing professional support to customers and internal teams. We are looking for a proactive, analytical, and motivated individual who enjoys troubleshooting, learning new technologies, and identifying opportunities for continuous improvement.

Key responsibilities

• Investigate, troubleshoot, and resolve customer and system-related issues.
• Document incidents, investigations, troubleshooting steps, and resolutions accurately.
• Review alarms and reports proactively to identify and resolve potential issues.
• Collaborate with internal teams to resolve incidents efficiently.
• Identify recurring issues and recommend permanent fixes or automation opportunities.
• Communicate professionally with customers and internal teams through emails and meetings.
• Participate in after‑hours support when business needs require.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.
• 1–3 years of experience in Technical Support, System Support, or a similar role.
• Strong investigative mindset and attention to detail.
• Good written and spoken English.
• Ability to write professional emails and technical documentation.
• Self‑motivated and eager to learn new technologies.
• Creative thinker who can recommend improvements and reduce recurring incidents.

Required skills

• MySQL queries, data verification, and basic database operations.
• Linux administration and command‑line operations.
• Podman container management and troubleshooting.
• Grafana dashboards and system monitoring.
• TCP/IP, DNS, ports, and connectivity troubleshooting.