Spanish Speaking Technical Support

About the role

QuickSource Consultancy is recruiting a Spanish-speaking technical support specialist for a full-time, on-site position in Beirut. The team member provides technical assistance to Spanish-speaking customers, from diagnosing issues to escalating complex problems, while working closely with internal teams to improve support processes.

Key responsibilities

• Respond to support requests via phone, email or chat and guide users through solutions
• Diagnose issues, document cases in ticketing systems and follow up until they are resolved
• Escalate complex problems when necessary
• Collaborate with internal teams to improve support processes and identify recurring problems
• Contribute to knowledge base documentation

Required profile

• Fluency in Spanish and English, with clear verbal and written communication
• Previous experience in a helpdesk, IT support or customer service environment is highly beneficial
• Ability to work on-site in Beirut, manage time effectively and handle multiple cases at once
• Relevant education in IT, Computer Science or a related field, or equivalent practical experience

Required skills

• Technical support and troubleshooting skills
• Customer support and customer satisfaction skills
• Analytical skills to interpret technical information and find root causes
• Familiarity with ticketing systems, remote support tools and basic networking or software concepts is a plus