Restoration Production Manager

About the role

Join SERVPRO of Wilson County as a Restoration Production Manager and lead the delivery of high‑quality restoration services. You will oversee customer experience, coordinate crews, and ensure projects are completed safely, on time, and within budget.

Key responsibilities

• Manage customer experience and satisfaction, providing priority response to inquiries.
• Develop scopes of work, review estimates, and negotiate approvals with clients.
• Schedule crews, subcontractors, and resources for active projects.
• Coordinate and oversee restoration services on‑site, ensuring compliance with safety and risk‑management guidelines.
• Document job files, manage production expenses, and maintain equipment and material inventories.
• Train, mentor, and develop production/restoration personnel.
• Communicate regularly with internal and external stakeholders.

Required profile

• High School Diploma/GED required; Associate’s or Bachelor’s degree strongly preferred.
• Minimum 3 years of operations experience and at least 1 year in a supervisory or management role.
• Strong interpersonal, leadership, and communication skills.
• Experience in cleaning, restoration, or construction preferred.

Required skills

• IICRC Water Damage Restoration Technician (WRT) certification.
• IICRC Applied Structural Drying (ASD) certification.
• IICRC Fire & Smoke Restoration Technician (FSRT) certification.

What we offer

• Competitive salary $75,000‑$90,000 per year.
• Health, vision, dental insurance and 401(k) plan.
• Paid time off, bonus based on performance, and company car.
• Free uniforms and a supportive team environment.